Shipping Policy

Welcome to Gemology, your trusted online store for premium gemstones and jewelry, proudly operated by CB Trade & Tech Services PVT LTD. Below is our detailed shipping policy to ensure a smooth and transparent shopping experience for our valued customers.

1. Order Processing Time:

• All orders are processed within 3-5 business days of receiving the payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In case of any delay due to high demand or unforeseen circumstances, customers will be promptly notified via email or phone.

2. Shipping Methods and Delivery Times:

• We offer reliable and secure shipping through reputed courier partners.
• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-4 business days.
• Delivery timelines may vary based on the destination and courier service availability.

3. Shipping Charges:

• Standard shipping is free for all orders above INR 299.
• For orders below this amount, a flat shipping fee of INR100 will apply.
• Express shipping charges are calculated based on the destination and order weight and will be displayed during checkout.

4. International Shipping:

• We ship worldwide. International shipping rates and delivery timelines will vary depending on the destination.
• Customers are responsible for any customs duties, taxes, or additional charges imposed by the destination country.

5. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with the tracking number and courier partner details.
• Use the provided tracking information to monitor your order’s progress.

6. Package Handling and Delivery:

• Please ensure that the delivery address provided during checkout is accurate and complete.
• If you are unavailable at the time of delivery, our courier partner will attempt re-delivery or leave instructions for rescheduling.

7. Damaged or Lost Packages:

• In the unlikely event your package arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery or the expected delivery date.
• We will investigate and resolve the issue promptly, including offering a replacement or refund if applicable.

8. Returns and Exchanges:

• For information on returns and exchanges, please refer to our Returns Policy.

9. Contact Us: For any shipping-related queries, please contact us at:

• Email: contactus@gemology.store
• Phone: +918987860679
• Hours: 09:00 AM to 18:00 PM

Thank you for choosing Gemology. We are committed to delivering your orders safely and efficiently.